Maintenance Requests

In the following emergency situations, please make sure to do the following prior to putting in a maintenance request:

• Carbon Monoxide

  Call the Fire Department immediately.

• No Electricity

  Contact the electric company to determine if there is a local outage.

• Water Leak

  Shut off the water immediately.

• Gas Leak

  Call the gas company immediately.

For Current Residents & Owners

If you’re experiencing issues with your property, please review the troubleshooting steps and resources below before submitting a maintenance request. This guide may help you resolve the issue quickly and avoid the need for further assistance. Please note that multiple items can be opened in one work order. You do not need to create individual work orders for each item.

Before You Submit a Maintenance Request

Appliance Issues

Identify the Appliance:
Note the make, model, and serial number (usually found on a sticker on the unit).

Describe the Problem:
Include any error messages or unusual indicators (like red lights).

Air Conditioning

Air Filter:
Confirm the air filter was recently replaced. This is a prerequisite for service.

Unit Details:
Note any error messages on the thermostat and provide the name/number of the installation company.

Maintenance:
Verify when you last flushed the condensate line.

Electrical

Basic Checks:
Ensure you’ve checked the circuit breaker and reset any GFCI outlets.

Garage Door

Sensor Check:
Ensure nothing is blocking the sensor. Attempt to close the door manually if possible.

Garbage Disposal

Self-Troubleshooting:
Confirm you’ve attempted to unclog and reset the unit.

Heating/HVAC

Air Filter and Error Codes:
Similar to the AC, ensure the filter is fresh and report any error messages. Include installer details.

Plumbing

Unclog First:
Attempt to unclog any backed-up toilets or sinks.

SmartLock

Battery Replacement:
Replace batteries if needed, or use a 9-volt battery for temporary power to access the battery compartment.

Contact SmartRent:
For unresolved SmartLock issues, contact SmartRent directly at (844) 212-2752.

If these steps do not resolve your issue, please submit a maintenance request via your resident or owner portal.

Need to Talk?

If you prefer to speak with someone directly about a maintenance issue or to follow up on a previous request, call our maintenance team at 877-6-Get-Fix (877-643-8349).

DIY Fixes for Common Issues

How to unclog a garbage disposal:
Watch Video

How to flush the condensate line:
Watch Video
(Click into the section “System Not Running?”)

How to change the batteries in your smart home deadbolt:
Watch Video

Winterizing / Covering outside spigots:
Watch Video

Dripping faucet / Extreme temps:
Watch Video

Changing a furnace filter:
Watch Video

Changing a humidifier filter:
Watch Video

Controlling the humidity settings in your home:
Watch Video

How to reset breakers:
Watch Video

How to reset GFIs:
Watch Video

How to light pilot on hot water heater:
Watch Video

How to reinstall bifold doors that come off track:
Watch Video

How to shut the main water valve off:
Watch Video

How to turn the water off to the toilet if it’s overflowing:
Watch Video

Smoke detector batteries:
Watch Video

Appliance filters:
Watch Video

Adjusting screen doors:
Watch Video

How to pop the garage overhead door off the track for manual use:
Watch Video

How to check & adjust sensors on the overhead door:
Watch Video